Privacy Policy – GrowKitchen CKaaS

1. Information We Collect

We collect different types of information depending on how you interact with us – through our website, over WhatsApp, email, phone, or as an active CKaaS client.

A. Information You Provide Directly

When you fill forms, contact us, or book a discovery call, you may share:

• Full Name
• Phone Number
• Email Address
• Brand Name (if applicable)
• Cuisine Type / Business Details
• Location & Launch Preferences
• Any additional information you share voluntarily

B. Automatic Data Collected

When you visit our website, we may automatically collect:

• IP address
• Browser type & version
• Device information
• Pages viewed & time spent
• Referral sources (e.g. social media, search engines)

We use cookies, analytics tools and tracking pixels to improve your browsing experience and understand website performance.

C. Communication Data

When you contact us via WhatsApp, email or phone, we may process:

• Conversation history
• Shared documents, menus or proposals
• Requirements and onboarding details

D. CKaaS Operational Information

For active CKaaS clients, we may collect and process:

• Brand guidelines, SOPs, menu & recipes (shared voluntarily)
• Kitchen onboarding details
• Payment & billing records
• Swiggy/Zomato onboarding files (where applicable)

We do not intentionally collect sensitive personal data unless required for verification or compliance purposes, and even then, only with your consent or as permitted by law.

2. How We Use Your Information

We use the information collected to:

• Respond to enquiries and book discovery calls
• Set up and manage kitchen onboarding
• Provide CKaaS and related operational services
• Share updates, pricing, proposals and service changes
• Improve website experience and marketing performance
• Ensure operational quality across cloud kitchens
• Maintain business records for compliance and audit purposes

We may also send you service-related messages and important notifications via email, WhatsApp or SMS where necessary.

3. Sharing of Information

We do not sell your personal data. We only share information when necessary, and with appropriate protections in place.

A. Internal Kitchen & Operations Team

Your information may be shared with our internal teams to set up your brand, manage kitchens, and execute day-to-day operations.

B. Verified Third-Party Partners

We may share relevant data with trusted service providers such as:

• Payment processors
• Delivery aggregators (e.g. Swiggy, Zomato)
• Marketing and advertising platforms
• CRM and communication tools
• Analytics and performance monitoring tools

All such partners are bound by confidentiality and data protection terms and may only use your data to provide services to us, not for their own purposes.

C. Legal / Compliance Requirements

We may disclose information if required to comply with applicable law, regulation, legal process, or to protect our rights, safety, or property, or that of our users or partners.

4. Data Storage & Security

We follow reasonable and industry-standard security practices to protect your information from unauthorized access, alteration, disclosure or destruction, including:

• Encrypted communication where appropriate
• Restricted access and role-based permissions
• Secure internal systems and tools
• Regular operational and process audits

Data may be stored on servers located in India or other countries depending on our service providers. In all cases, we aim to ensure a comparable level of protection.

5. Data Retention

We retain your information only for as long as necessary for:

• Providing CKaaS and related services
• Legal, regulatory and compliance purposes
• Business operations and customer support
• Accounting, tax and audit requirements

You may request deletion of your data, subject to applicable legal and contractual obligations.

6. Your Rights (Under DPDP Act, India)

You have the right to:

• Access your personal information
• Request correction or updates
• Withdraw consent where processing is consent-based
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, please email us at support@growkitchen.in.

7. Cookies & Tracking Technologies

We use tools such as:

• Cookies
• Google Analytics
• Meta (Facebook) Pixel
• Session and performance tracking tools

These help us understand how visitors use our website, improve performance, measure campaign results and provide a better experience. You may disable cookies through your browser settings, although some features may not function optimally.

8. Third-Party Links

Our website may contain links to third-party websites or platforms (for example: Swiggy, Zomato, Instagram). We are not responsible for the privacy practices, content or policies of these external sites. We encourage you to review their privacy policies separately.

9. WhatsApp, Email & Phone Communication

By contacting us via WhatsApp, submitting a form, or sharing your phone number or email address, you consent to being contacted through:

• WhatsApp messages
• Email communication
• Phone calls
• SMS (in limited cases)

We do not spam. You may opt out at any time by replying with “Stop messages” or contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The “Effective Date” at the top of this page indicates the latest version.

We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Information

For any privacy-related questions, concerns, or data requests, you can reach us at:

• Email: support@growkitchen.in
• Phone: +91-XXXXXXXXXX
• Website: growkitchen.in